SmartHub

SmartHub allows you to sign up for recurring payments — meaning your bill will automatically be paid each month in full without any further action on your part. If you’d like to set up automatic payments from a bank account or card, SmartHub makes it easy to manage them from your computer.

SmartHub payments can be made online through the following ways: 

• E-Check
• Credit/Debit Cards
• Recurring Bank Draft or Recurring Credit Card

View copies of your current and past bills. Compare your current bills with past bills while adding weather analysis and daily usage comparisons.

• View auto pay and payment history
• Download current and past bills

Want a reminder that your bill is due? How about a prompt that your bill is now past due? Interested in knowing if you're home or business is in an outage area?

Notifications in SmartHub can do exactly that — email or text important information about your account. You tell SmartHub when and how to contact you. Some notifications even allow you to get specific, such as setting the numbers of days to remind you before your bill is due.

To send you a notification, you need to have contact information stored in the system. Be sure you’ve added contacts before setting your notifications.

Some common notifications include:

• Bill Available
• Payment Due
• Payment Confirmation
• Delinquent Notice
• Credit Card Expiration
• Power Outage/Restored

Some notifications are also specific to your account type. For example, prepay members might see different options than other customers. (Please note prepay will not be available until fall of 2019.) 

Easily contact GVP with billing questions, service issues and service requests through SmartHub! 

Some requests include: 

• Disconnect Service
• Transfer Service
• Outage
• Misc. Service Issues

You can update personal information such as: 

• Phone numbers
• Bank Information
• Billing Addresses

By default, notifications are sent to the email address associated with your account. If you want notifications sent to a different email address or even text to your mobile phone, you can do that too!

Once you have set up a contact, you need to change the contact on an active notification on the Manage Notifications screen to use the additional contact.