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  • Office Closure

    Our office will be closed on Thursday and Friday, November 27 and 28, in observance of Thanksgiving. We will resume normal business hours on Monday, December 1. Members can report outages or make payments online through SmartHub, PayNow, and our automated phone system. 

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Service Regulations/Fees

Grand Valley Power has adopted a new fee and service charge schedule to better recover the cost of those services provided by the cooperative.

 

Fee Description Cost
New Connect Processing Fee $20
New Connect Processing Fee - Overtime $80
Processing Fee for Returned Check or Electronic Return $20
Disconnect Order on Delinquent Account $10
Trip Charge for Collection of Disconnect for Non-payment of Bill $60
Reconnect Fee for Non-payment Shut-off $75
Reconnect Fee for Non-payment Shut-off - Overtime $125
Meter Tampering with Company Meter or Electrical Equipment $300 + cost of investigation
When determining fees associated with member accounts, our normal operating hours are Monday - Friday, 8 a.m. to 3 p.m. Overtime is considered to be Monday - Friday, 3 p.m. - 8 a.m., and all day Saturdays and Sundays. 

GVP General Rules and Regulations

General_Rules_and_Regs_GVP_16April2025.pdf

GVP Guidelines for Electric Service

GVP Guidelines for Electric Service[1].pdf
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ACSI

Grand Valley Power earns this award based on data modeled by the ACSI® in 2025. Award criteria are determined by the ACSI based on customers rating their satisfaction with Grand Valley Power in a survey independent of the syndicated ACSI Energy Utility Study. For more about the ACSI, visit www.theacsi.org/badges. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.

©2025 Grand Valley Rural Power Lines, Inc. A Touchstone Energy Cooperative

  • My Co-op
    • News
    • Annual Meeting and Reports
    • Board Meetings and Agendas
    • Director Election
    • Bylaws
    • WARN Grant
  • My Hometown
    • Youth Leadership Programs
    • Scholarship Program
    • Hometown Partnerships
    • Colorado Legislative Directory
  • Member Hub
    • Manage My Account
      • Service Requests
      • SmartHub
      • Other Services
    • Payment Options
      • Shared Savings
      • Ways to Pay
      • Energy Assistance
    • Billing Programs
      • PowerMyWay Prepay Program
      • Budget Billing
      • E-Bill (Paperless Billing)
    • Service Information
      • New Member Information
      • Rates
        • 2025 Rate Changes
      • Time-of-Use Rate
      • Demand Rate
      • Service Fees and Regulations
      • Understanding Your Bill
    • Member Benefits
      • Member Capital and CashBack Credits
  • Energy Solutions
    • Renewable Energy
      • Solar
      • Renewable Energy Standard (RES)
    • Resources and Tools
      • Energy Calculators
      • Home Energy Adventure
      • Ways to Save
        • Summer Savings
    • Electric Vehicles
      • Electric Vehicle Center
      • Electric Vehicle Rate
  • Safety Resources
    • Safety Resources
      • Cybersecurity and Scams
      • Power Outage Safety
      • Safe Kids
      • Safe Outdoors
    • Wildfire Safety
      • Wildfire Mitigation and Safety
  • Outage Center
  • About GVP
    • Co-op Principles
    • Our History
    • Our Mission
    • Power Supply
    • Service Territory
    • Board of Directors
    • Executive Staff
    • Career Opportunities
    • Contact Us