Members Give Grand Valley Power High Marks
in Customer Satisfaction Surveys
GRAND JUNCTION, COLO. - (March 23, 2018) – Results from the 2017 Member Satisfaction Survey, conducted by Grand Valley Power throughout the year, resulted in an overall average rating of 4.8 (out of 5) across all department interactions.
“Member satisfaction is paramount,” stated Grand Valley Power Chief Executive Officer, Tom Walch, “As a member-owned cooperative, we seek to find the best ways to serve our communities, and through surveys like this we can determine where we need improvements.”
Surveys are sent to members depending on their interactions with our different departments. Results are tallied below on a five-point scale with five as the best service and one as poor service.
Average rating: 4.93
Average rating: 5
Average rating: 4.72
Overall Score: 4.8