To help our members during the COVID-19 pandemic, Grand Valley Power temporarily suspended late payment fees and fees related to reconnecting meters that were disconnected for non-payment. Beginning on January 1, 2022, Grand Valley Power is returning to standard billing procedures and assessing penalties for late fees, trip charges and reconnect fees, which were temporarily waived during the height of the COVID shutdowns.
Grand Valley Power was one of the first Colorado cooperatives to pause disconnections for non-payment and waive late fees and disconnect fees when the initial pandemic stay-at-home orders were issued. Disconnections for non-payment resumed on August 26, 2020. We continued to delay reinstating late fees or reconnect fees as long as possible. At this time, we must begin normal collection activities to be good stewards of our members’ financial resources and keep the cooperative operationally and financially resilient.
Grand Valley Power offers several ways to avoid fees, including payment arrangements, Budget Billing or enrolling in PowerMyWay Prepay electric service. Any member struggling to make their payments in full or on time is encouraged to call GVP to access resources for assistance.
“We want to help our members avoid additional fees and disconnections, but they need to reach out to us before they are past due on their payments,” said Derek Elder, Grand Valley Power’s Corporate & Member Services Manager.
Representatives will be available to assist members in person during regular business hours of Monday-Friday, 8 a.m. to 5 p.m. We also encourage those struggling to pay bills to consider visiting our energy assistance webpage which provides information on local and statewide programs such as food assistance, housing, clothing and utility bills. You can view those resources here: gvp.org/energy-assistance.