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Co-ops Face Strict Federal Automated Calling Requirements

     Great service is a cornerstone of Grand Valley Power’s success. We recognize that great service requires effective communication with our members. That’s why we try to keep the members up-to-date on key issues and developments with the Colorado Country Life magazine. In recent years we have also used other tools that advancing technology makes available to us to apprise consumers about important account and service matters. For example, Grand Valley Power has utilized automatically-dialed telephone calls with pre-recorded messages (sometimes called “robo-calls”) to reach out to a large number of consumers in a cost-effective way. These calls are used to provide consumers information about planned outages, service interruptions, tree-trimming activity, and courtesy past due reminders and disconnect notices. Unfortunately, efforts by the Federal Communications Commission (FCC) to crack down on automatically placed calls and text messages to wireless devices will prevent us from continuing this practice.

     Grand Valley Power is working with the National Rural Electric Cooperative Association (NRECA) on this issue, and comments have been submitted to the FCC. Still pending before the Commission is a petition by the Edison Electric Institute and American Gas Association arguing that by simply providing a utility a phone number constitutes consent to receive non-telemarketing service-related calls. Until the FCC rules on this petition, Grand Valley Power will no longer be able to provide account information via automatically-dialed telephone calls unless express consent is received. If you wish to continue receiving the automatically-dialed telephone calls and text messages from Grand Valley Power, please download this consent form, complete the information and email or mail the form back to Grand Valley Power. You can also stop by or call our office to obtain a consent form and make sure we have your current contact information on file.

 

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